- share
-
Inside an Agency
See for yourself how an NFU Mutual Agency works by exploring a typical Agency below. As you navigate your way around you will be able to find out more about a role or an area of the Agency by clicking on the 'information' or 'photo' icons. Using these you should be able to discover more about how we work together to deliver the exceptional customer service that makes NFU Mutual the rural community's first choice.
-
Farming Agents and Group Secretaries
Dedicated Farming Agents (who also act as Group Secretaries) spend much of their time providing expert insurance advice as well as managing the Agency office and staff. However, they also act as representatives of the farming union.
-
Non-Farming Agents
Non-farming Agents use their sales experience and business acumen to focus on local businesses as part of our commitment to growing our portfolio further.
-
Office Manager
Office Managers have the vital task of making sure the Agency office runs like clockwork. Making sure that every customer is treated as an individual.
-
Sales Executive
Sales Executives develop new business opportunities, based on targets identified in the Agency business plan, typically targeting an area or industry and then going out to win the business.
-
Customer Service Adviser
Customer Sales Advisers are the voice of an Agency, championing the strong customer service ethic. The first point of contact for existing customers, Advisers are a key part of the office team, providing administrative and sales support.
-
Claims Administrator
Always on hand in the office, the Claims Administrators help Agents and Sales Executives with small-ticket claims made by policyholders. Friendly, efficient and approachable, they use great telephone skills to swiftly resolve claims.
-
Life Introducer
The public face of an Agency – they make the first impressions, proactively approaching potential and existing customers regarding Life insurance policies and financial services products to set appointments for our Sales teams.