It's our local Agency network which, we think, differentiates us from our competitors. At NFU Mutual we have over 300 offices across the UK. Each one is headed up by an Agent (or in some cases two, three or even four partner Agents). It's these individuals out in the field who are best placed to build relationships in the community and drive through our personal approach both when serving existing customers and when attracting new ones. Only by truly getting to know your customers can we build unique, long-term relationships with them and offer the products and services which best suit their needs. We've found that this inspires a loyalty which sees over 90% of our policyholders renewing with us each year through their local Agents.
