How we support you

Whilst you will run your Agency as your own business, we'll be on hand to help you every step of the way, ensuring you get all the support you need.

NFU Mutual Head Office

At NFU Mutual's Head Office in Stratford-upon-Avon, there are a great number of specialists working to support Agents like you. As you’d expect, the departments cover everything from sales, marketing, underwriting and claims through to auditing, IT, strategy, investments, accounts and learning and organisational development.


The mentoring scheme we run helps our new Agents by putting them in contact with an experienced Agent from another office in the UK. Your mentor Agent will work with you over an 18 month period providing advice and guidance that will help you develop and succeed in your new role.

The field support team

Along with the support you'll receive from your partner Agent(s), you can rely on a network of NFU Mutual experts to support your Agency as it grows. They'll be on hand to work with you to help develop your business and make it successful.

Regional Managers

Your Regional Manager is responsible for all NFU Mutual field staff and the strategy within the region. It’s their overall responsibility to ensure that you and your team achieve objectives and maximise the sales of Life and General Business and work within the FSA regulatory framework - so they’re always at the end of the phone to provide help and advice when you need it.

Sales Managers

Sales Managers work closely with around 10 to 15 agencies, focusing on General Insurance sales performance, Life Lead generation and the development of our key propositions to deliver Sustainable Profitable Growth.

Agency Managers

Focusing on the future is a key skill for our centrally based Agency Managers. Splitting their time between Head Office and the Regions, they are responsible for managing and developing the Agency Network itself, as well as helping Agents to be the best they can be for themselves and their business.

Financial Planning Managers

Financial Planning Managers lead, manage and develop the regional life sales team of Financial Advisors. They act as links across the Agency network, designing and delivering regional plans to achieve targets and support the national strategy for developing financial services and maintaining standards of customer care and compliance.

Sales Development Consultants

Sales Devlopment Consultants drive Agency sales activity, supporting the development and ongoing review of the annual sales plan, whilst ensuring compliant, profitable growth across a defined area. Sales Consultants promote and encourage sales activity and manage sales perfromance against agreed targets. Sales Consultants typically work with 4-8 Agencies.

Quality Development Consultants

Quality Development Consultants form a vital link between our Head Office and our agencies. Working in a growing area of the organisation, they shape and develop the quality and consistency of sales within the business. Quality Development Consultants advise on everything from training and development to compliance and quality. They understand the nuances of the agencies they work with, train and develop sales staff, and carry out audits to identify and proactively resolve any quality issues.

Learning & Development Specialists

Learning & Development Specialists are responsible for delivering techcial product, sales and skills courses to the Agency network.

Financial Advisor - Life Sales

Financial Advisors are there to help you develop the Financial Services business opportunities in your area - a critical part of NFU Mutual's sales strategy. Financial Advisors advise on and sell NFU Mutual's range of investment, savings and protection products and work closely with Agencies to maximise the opportunities from both existing and new members.

Regional Service Centres - Claims and Underwriting

It is important to build a close relationship with your Claims and Underwriting colleagues within your Regional Service Centre as you will be in contact on a regular basis. Underwriters produce quotes for your Agency’s business including any discounts that are available, and your Claims Handlers will deal with larger claims that your in-house Claims Administrator escalates.