Training and development

Here at NFU Mutual, we understand that getting great performance relies on great preparation. That’s why we provide comprehensive - and continuous - training to our Agents. Courses take place at our dedicated Training Academy at our Head Office in Stratford-upon-Avon or local to you through our network of Agency Training Specialists, Sales Development Consultants and Quality Development Consultants.

We aim to help new Agents become fully licenced within six months. Learning is tailored to suit you - and your Agency - though your programme will typically include:

Professional qualifications

Gain CII certification with our support. The CII (Chartered Institute of Insurance) is the premier professional organisation for those working in the insurance and financial services industry. Though not compulsory, we encourage all our Agents to work towards CII certification.

Why CII? The Institute is dedicated to promoting higher standards of competence and integrity through the provision of relevant qualifications for employees at all levels across all sectors of the industry.

Want to go further? The ACII (Advanced Diploma in Insurance) is for individuals who aspire to senior positions within the industry. It provides a deep understanding of insurance practice, covering technical subject matter and management skills.

If you're interested in gaining these qualifications, then NFU Mutual will support you all the way. We'll provide financial support to assist Agents, including:

  • The cost of one reading, correspondence or continuous assessment course for each examination subject.
  • The examination fee applicable to the examination subject.

A study contract will need to be arranged and signed for all candidates working towards the CIP or ACII.

New starter event

Duration: Two days
Form: Workshop
Location: Head Office, Stratford-upon-Avon

You will be invited to attend this two day event at Head Office once you start in your new role.  Whether you're new to NFU Mutual or have been working with us already in another area of the business, it will provide insight into your new role, and introduce the support you can look forward to.  It's also a great opportunity to talk about any concerns or issues - there'll be plenty of practical advice to help you find your feet.

This interactive and informal workshop will introduce you to Senior Managers in the business, as well as giving you the chance to hear from experienced and successful Agents share the way they manage and run their agencies for you to learn from. 

With talks from each of NFU Mutual's main business streams – General Insurance, Financial Services and Risk Management Services, forming the cornerstone of your business, we will provide you with practical sales tools and advice to help you achieve your goals for yourself and your agency, as well as aligning to NFU Mutual's strategy.

Experts from a range of Head Office departments will provide an overview of the support they can offer you while you become settled in your role and on towards driving the growth of your agency.

From Marketing and Learning & Development, to visiting our Investments Department to gain an insight from our Fund Managers into NFU Mutual's investment philosophy, you will have a packed agenda and come away filled with new ideas and plans for your agency, as well as meeting a group of other new Agents like yourself to keep in touch with along the way.

Farm familiarisation

Duration: Two days
Form: Workshop
Location: Warwickshire College

As some new Agents join us without any prior agricultural knowledge, we offer this course to help you understand our members and how their businesses work. This will see you spending two days ‘down on the farm’ in Warwickshire, learning about arable farming and livestock management. You’ll need your wellies and woollies - this is a practical course that offers the opportunity to handle livestock, see agricultural machinery up close, and learn about the unique Health and Safety requirements farmers must meet.

Sales excellence

Duration: Three days
Form: Workshop
Location: Head Office, Stratford-upon-Avon

The Sales Excellence programme is all about developing your sales skills and capabilities, with courses that will deliver a consistent NFU Mutual way of selling that supports our vision and values.

The programme will enable new Agents to progress from a base level of sales competence, through to more advanced techniques over an 18 month to two year period. And, for more experienced sellers, the more advanced courses will provide an excellent opportunity to grow or brush up on your existing skills.

Business and financial planning

Duration: Five days (non-consecutive)
Form: Workshop
Location: Head Office, Stratford-upon-Avon

Business and Financial planning is key to developing a business so that it runs efficiently and effectively. This training will help you develop a comprehensive business plan for your agency which, in turn, will help you to grow your business in line with NFU Mutual strategy.

Recruitment training

Duration: Two days
Form: Workshop
Location: Head Office, Stratford-upon-Avon

This workshop focuses on the essential skills and processes that Agents need to enable effective recruitment and retention of staff. You will have the opportunity to review the entire process from start to finish and practice techniques used in successful recruitment.

Technical product training

Alongside the skills workshops, the product licensing courses will cover the following:

  • Car insurance
  • Commercial vehicle insurance
  • Premier home insurance
  • Tractor insurance
  • Other personal insurances
  • Commercial business combined insurance